CT Windows

CT Window Replacement – Privacy Policy

Last Updated: January 29, 2026

CT Window Replacement, LLC (“CTWR,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, or communicate with us.

1. Information We Collect

We may collect personal information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Property address

• Details related to your window replacement project

We may also collect limited technical information automatically, such as:

• IP address

• Browser type

• Device type

• Pages visited and time spent on our website

This information helps us improve our website and services.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes

• Schedule appointments and installations

• Communicate about your project or services

• Improve our website, marketing, and customer experience

• Comply with legal or regulatory obligations

We do not sell your personal information.

3. Text Messages & Phone Calls

If you provide your phone number, you consent to receive calls or text messages related to:

• Quote requests

• Appointment scheduling

• Project updates

• Customer service communications

Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

4. Sharing of Information

We may share your information only with:

• Trusted service providers (such as CRM systems, scheduling tools, or payment processors)

• Window manufacturers or suppliers as necessary to fulfill your order

• Legal or regulatory authorities if required by law

All third parties are required to maintain appropriate confidentiality and security standards.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve site functionality

• Analyze website traffic

• Support advertising or remarketing efforts

You can control cookie settings through your browser preferences.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction or deletion of your information

• Opt out of marketing communications

Requests can be made using the contact information below.